Terms of service

These terms and conditions apply to your use of our website at www.pharmazondirect.com (this site) and every order you make. We understand that legal documents such as these can be difficult to understand. For that reason, we have worked with Plain English Campaign to make sure these terms and conditions are easy to understand.

We are Pharmazon Limited, trading as Pharmazon Direct, a limited company registered in England. Our business is based in England and our registered office is at:

9a Lancaster Court, Coronation Road,
Cressex Business Park, High Wycombe,
HP12 3TB, United Kingdom

We are the UK’s fastest growing online pharmacy, registered with the General Pharmaceutical Council. You can check our registration on the website at pharmacyregulation.org.

Registration, accepting these terms and conditions, and our contract with you

Your use of this site, and any order you make on it, is governed by English law and any legal action can only be taken in the English courts.

You will become the owner of, and be responsible for, the products when we dispatch them. You will be responsible for keeping to any restrictions relating to receiving and using the products.

To register with and use this site you must be over 18 and the details which you give us must be true. You will be responsible for your use of this site and for your orders, so please make sure that you keep your log-in details secure so that nobody can misuse them.

We have taken care in preparing the content of this site. We have no liability for warranties of any kind relating to the content of this site, as far as is allowed by law.

We and our directors or related companies will not be liable for any losses or claims arising directly or indirectly from your use of this site, except for any damages for death or personal injury caused by the negligence of us, our directors or our employees.

Any links on this site to other websites are provided for your interest only. We have no control over these sites and so we have no responsibility or liability for their content. The links do not imply that we approve or agree with the content of any linked site.

If any of these terms and conditions cannot be enforced, this will not affect the remaining terms and conditions.

Once you have placed an order, the order is processed manually at the premises.


Orders and payment:

We may accept or refuse any order without giving a reason. Our confirmation email only confirms that we have received your order. There is no contract between you and us until we send you an invoice.

We will usually take your payment when we dispatch the goods (except for payments using PayPal, which are taken from your customer account when you place the order). If your payment is rejected or returned for any reason, you must immediately make the payment by another method.

If we do not receive full payment for an order, we will add reasonable collection charges or solicitors' fees (or both) to your customer account with us.

If you live in the European Union (EU), you will pay the price of the product plus VAT. If you live outside the EU, or you do not have to pay VAT under the tax rules that apply at the time, you will pay the price before VAT. These terms and conditions do not affect your legal rights as a consumer. All offers on this site only apply while stocks last.

Items that have a best before date will be delivered with a minimum of three months. If you are stocking up or placing a multipack order that will last longer than 3-months, please contact our Customer Services team.

Returning your items

You cannot return the following unless they are damaged or faulty.

  • Goods which have been mixed after delivery and cannot be separated
  • Custom-made or personalised items
  • Perishable items (that is, items that naturally deteriorate)
  • Items with a protective seal that has been broken or removed (due to health-protection or hygiene reasons)
  • Medicines or services provided on prescription

Please note, this does not affect your legal rights. You have the same rights as any consumer under The Sale of Goods Act 1979 (and any amendments to it), the Sale and Supply of Goods and Services Regulations 2002, and any other consumer laws that might apply to contracts.

Where do I send returns?

Once you've told our Customer Care team about returning your items, please post them to:

9a Lancaster Court, Coronation Road,
Cressex Business Park, High Wycombe,
HP12 3TB, United Kingdom

Unfortunately, we cannot pay the costs of returning your items, and will not be liable for any damages caused in the post. These terms do not apply to faulty or damaged goods.

Make sure that any items you return are securely packaged. We recommend you send all returned items by ‘Signed for’ or ‘Tracked’ delivery.


How long will it take to process my refund?

We aim to process your refund within 3-5 days of receiving the returned goods. However, it can take up to 14 days for you to receive the refund, which will be made by the payment method you used to pay for the goods. Once you've told our Customer Care team that you are returning the goods, you have a legal duty to keep them in a good condition and return them at your expense.

We can deduct an amount from the refund to reflect any loss of value of the goods. This deduction may be equal to the full cost of the goods if the loss in value is the result of unnecessary handling by you. The extent to which you can handle goods is the same as it would be if you were assessing them in a shop before buying them.

Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2014, we will refund the full amount you paid for the goods, including the basic delivery charge, within 14 days of you telling our Customer Care team about the return or providing proof that you have returned the goods, whichever is earlier.

Contacting us:

You can phone us on 01494 424 434 or email us at pharmacy@pharmazon.ltd