Refund & Return Policy

Make sure that you insert a valid shipping address in the order form, as any mistake may cause non-delivery of ordered products. We recommend you to double check the notes before submitting the order. If you noticed that the address was specified incorrectly, contact us as soon as possible to correct the mistake. If you didn’t receive your order due to incorrect shipping address you provided, no refunds would be given.

In case of not satisfying with the effect of our product, we will give you the return address where you can send the parcel during 30 days. After we get the parcel, the refund procedure starts.

 

Returning your items:

You cannot return the following unless they are damaged or faulty.

  • Goods which have been mixed after delivery and cannot be separated
  • Custom-made or personalised items
  • Perishable items (that is, items that naturally deteriorate)
  • Items with a protective seal that has been broken or removed (due to health-protection or hygiene reasons)
  • Medicines or services provided on prescription

Please note, this does not affect your legal rights. You have the same rights as any consumer under The Sale of Goods Act 1979 (and any amendments to it), the Sale and Supply of Goods and Services Regulations 2002, and any other consumer laws that might apply to contracts.

Where do I send returns?

Once you've told our Customer Care team about returning your items, please post them to:

Pharmazon Direct

9a Lancaster Court, Coronation Road, Cressex Business Park,, High Wycombe, HP12 3TB, United Kingdom

Unfortunately, we cannot pay the costs of returning your items, and will not be liable for any damages caused in the post. These terms do not apply to faulty or damaged goods.

Make sure that any items you return are securely packaged. We recommend you send all returned items by ‘Signed for’ or ‘Tracked’ delivery.

Web Order Refund:

If you have an issue with the products or delivery and requesting for refund. Kindly Note: The refund would be issued after 15 day’s.