Privacy Policy

This policy describes how Pharmazon Limited, trading as Pharmazon Direct, aim to repay the trust you have shown by sharing your personal information with us.

We are a leading online pharmacy in the UK, registered with the General Pharmaceutical Council.

We respect your right to privacy and are committed to giving you clear and honest information to explain how we use the information you give us. We understand that legal documents such as privacy policies can be difficult to understand. For that reason, we have provided this short overview of our privacy policy to highlight the main points that you should know about.

This privacy policy has been reviewed by Plain English Campaign to make sure that it is clear and understandable.

We are Pharmazon Direct (a trading name of Pharmazon Limited). We run our website at (our site) and provide pharmacy services.


Our registered address is:

Unit 9, Lancaster Court, Cressex Business Park, Coronation Rd, High Wycombe HP12 3TD

You can phone us on 01494 424 434 or email us at:

By registering on our site and entering your personal data you accept this privacy agreement and permit us to collect and store such data. We warrant that we use your private data for delivery of your orders.

Before submitting an order through our website you confirm that you are 18 years old or above; you are fully responsible for this Site using, including all financial charges; you promise to provide true and up to date information about yourself.


Security Policy:

We understand how important your sensitive data is, and use the different secure servers to protect all your personal information.

The checkout process uses industry-standard SSL encryption that ensures the privacy and security of all your information.

The personal information we collect and how we use it

We will only use the information we collect about you as allowed by law (in line with the General Data Protection Regulations (GDPR) (EU) 2016/679).

We collect information about you to:

  • Process your order; and
  • Provide you with the best possible service.

We will not email you unless you have given us permission. If you are already signed up to receive our marketing emails, you can opt out at any time by clicking on the ‘unsubscribe’ link at the end of every email we send you.


Keeping information:

We will only keep your personal information for as long as we need it for the purposes we collected it for, including for the purpose of meeting any legal, accounting or reporting requirements. To decide how long we should keep any particular information for, we consider:

  • the amount, nature and sensitivity of the personal information;
  • the potential risk of harm from unauthorised access to or use of your personal information;
  • what we need your personal information for, and whether we can achieve that purpose in another way; and
  • any legal requirements that apply.

Use of personal information:

We use the information you provide to:

  • Send you updates about the status of your enquiry or order;
  • Assess the suitability of certain licensed medicines you order;
  • Send you newsletters and details of offers and promotions we believe you will be interested in;
  • Improve the design and content of our site;
  • Understand the buying behaviour of our customers; and
  • Perform other general marketing and promotional activities focused on our products and services.

When you place an order, we need to know your name and email address, the delivery address, and your credit- or debit-card number and expiry date. This allows us to process, pick and dispatch your order, and to tell you the status of your order. We may also ask for your phone number so that we can contact you urgently if there is a problem with your order.

Your permission:

When you provide your information, you are agreeing to us and our service provider (if any) using that information. If we decide to change our privacy policy, we will put those changes on this web page so that you know what information we collect, how we use it, and what circumstances we share it in.

Your email address:

We will use your email address to communicate with you about your order and the products you have bought. While we have your permission to send you marketing emails, we will use your email address for marketing purposes. You can opt out of receiving marketing emails through the My Account section of our site, or by clicking on the ‘unsubscribe’ link at the bottom of our emails.